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HDFC Ergo Optima Secure

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Health Insurance

95.19%

Claim Settlement Ratio

87.04%​

Incurred Claims Ratio​

16000+

Cashless  Hospitals

7

Complaints per 10,000 claims settled

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Type: Health Insurance
Brand: HDFC Ergo

Summary

Good Features

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Doubles the cover amount from day 1

No Room Rent Limit

Monthly premium payment allowed

Bonus added every year, even if you claim

Non-Medical expenses covered, eg: Gloves, Masks etc (Consumables)

Inpatient dental treatment due to disease/injury covered

Global treatment expenses covered

OPD costs covered - medications, tests, consultations, etc.

Missing Features

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None

Pricing

❌

Expensive (compared to other plans)

Insurer Performance​

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✅ Less claim settlement complaints

âś… Highest claim settlement ratio than Average

✅ Decent Incurred claims ratio than Average 


Product Benefits

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Free Benefits

In Patient Hospitalisation

ICU Room Rent Limit

No Limit

Room Rent Limit

No Limit

Pre & Post Hospitalisation

Pre Hosipitalization Expenses covered 

60 Days

Post Hosipitalization Expenses covered 

180 Days

Day Care Treatment

Financial Limit

No Limit

No. of treatments covered

All are covered

Organ Donor

Expenses covered upto

Sum Insured

Domiciliary Treatment

Expenses covered upto

Sum Insured

No. of illnesses not covered

0

Modern Treatment

Financial Limit

No Limit

Bonus 

Max Bonus

100%

Reduction in bonus post claim

No

% of Bonus added every year

50% (Irrespective of the claim)

Super Bonus 

Max Bonus

Not Available

Reduction in bonus post claim

Not Available

% of Bonus added every year

Not Available

Restoration Benefit 

No. of times refill can be applied

Unlimited

Claim in which refill of cover can be applied

Subsequent claims

When does restoration trigger ?

Partial exhaustion of Sum Insured

Illness for which refill will be eligible

Related and unrelated illness

Consumables Cover (Non-Medical Expenses Cover)

Limit on Non Medical Expenses

No limit

Cover on Non Medical Expenses

Available

Additional Features

Alternate Medicine (AYUSH)

Sum Insured

Worldwide Coverage

Not Available

Animal Bite Vaccination

Not Available

Daily Cash Allowance

Rs 800 per day and maximum upto Rs 4,800 (for shared accommodation)

Discount on Renewal

Not Available

Free Health CheckUps

Up to Rs. 2,000 for Individual policies; Up to Rs. 5,000 per policy for Family Floater policies on each continuous renewal

Out patient consultation benefits

Available (Add-on)

Maternity Benefits

Parenthood Add-on 

(24 months waiting period)

Available cover options : Rs. 50K, 1 Lakh, 1.5 lakhs, 2 Lakhs

Limits

Cataract treatment expenses covered up to

Sum Insured

Joint replacement surgery expenses covered up to

Sum Insured

Pre-existing Disease Waiting Period

36 months ( ABCD Chronic Care, Asthma, BP, Cholesterol and Diabetes coverage from 31st day) 

Specified Treatment Waiting Period

24 months

Co-payment

No co-payment

Deductible

25K / 50K / 100K / 200K / 300K (Add-on)

Add-Ons

Optima Wellbeing
  • Unlimited In-person consults with general physician
  • Unlimited Tele Consults with general physician and routine specialties
  • Unlimited Home sample collection
  • Upto 50% discount on lab tests, scans , checkups and medicines and many more

Unlimited Restore

Get 100% of base sum insured on complete or partial utilization of your sum insured; unlimited times for all subsequent claims in a policy year

Hospi Cash

Get Hospital Daily Cash of Rs 1000/Rs 2000 to cover your out-of-pocket expenses

ABCD Chronic Care

Get coverage for Asthma, Blood pressure, Cholesterol and Diabetes from 31st day

Limitless

Get one claim of infinite value during the lifetime of the policy

Parenthood (Maternity) : 24 Months Waiting Period

Covers : Normal and C-Section delivery, Pre and Post Natal Expenses, IVF Treatment, & Embryo Freezing Expenses.

Discounts

Aggregrate Discount : Get a discount on your insurance premium when you agree to pay a certain aggregate deductible amount. 

Deductible Amount Options : Rs.25,000, Rs.50,000, Rs.1,00,000, Rs. 2,00,000, & Rs. 3,00,000

Exclusions

1.  Expenses related to stem cell harvesting

2. Treatment for alopecia and baldness

3. Prosthesis & external durable equipments, unless needed to treat an accidental injury

4. Investigative procedures for sleep apnea, general weakness, run-down condition, etc.

5. Investigative treatment for spine, bones, and muscles - except fracture treatment (excluding hairline fractures)

Insurer Performance

% of claims settled in less than 30 days

Speed of settling valid claims

96.63%​

Claim Settlement Ratio (No. of claims)

% of the claims received were paid

95.19%

Claim Rejection Ratio

% of claims rejected & repudiated by the insurer

2.47%

Amount Settlement Ratio

% of the claim amount received was paid

77.69%

% of Complaints received on overall claims

% customers dissatisfied with claims

0.15%

Incurred Claim Ratio

% of premium collected was paid out as claims (ideal : 70-90%)

87.04%

No. of Cashless Hospitals

16,000+

Important Documents

Brochure : 

Prospectus  : 

Policy Wordings  : 

Taxes

GST : ZERO
Income Tax Benefits (Old Tax Regime) : Under Section 80D, premium paid for Health Insurance is tax exempted. Limit is upto Rs. 25,000

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